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Australia’s peak communications consumer body, the Australian Communications Consumer Action Network – ACCAN, is calling on the major parties to commit to a concessional internet product delivered by NBN Co to provide a cost-of-living boost to low-income Australians this Federal election.

This follows a new ACCAN report undertaken by Essential Research which shows significant popular support for a concessional internet product, and strong demand for cheaper broadband services for people doing it tough in a cost-of-living crisis.

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Preliminary research commissioned by the Australian Communications Consumer Action Network (ACCAN) raises alarm bells for policymakers and regulators. Findings point to widespread consumer harm and deep mistrust in the telecommunications industry.

The polling, conducted as part of the first tranche of ACCAN’s consumer sentiment research, highlights troubling experiences of telco behaviour and unmet expectations.

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The opinion piece below was written by ACCAN CEO Carol Bennett for the Canberra Times and Australian Community Media. It was originally published on 24 March 2025.

When our phones and internet are knocked out in natural disasters - such as occurred in the recent cyclone and flooding in northern NSW and south-east Queensland – it’s not just inconvenient, it puts lives at risk. Being disconnected makes it difficult to know what is happening, seek help – or even to offer help - support others and reassure family and friends.

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